Office Policies

Please read these before your visit

Patients under the age of 17 MUST be accompanied by the parent or guardian for ALL appointments
Patients arriving 10 or more minutes late may have to be rescheduled
Medication refills are not given to patients who do not keep their follow up appointments
Patients must allow 1-3 business days for and all C2 prescriptions
Patients with a balance of over $100.00 can not be seen by telemedicine until the outstanding balance is settled.
Payment is REQUIRED at the time of service. This includes copayments, deductibles, and previous balances.
Payment for services is the responsibility of the patient
This office will not refile claims if the patient has not updated their information and services for future appointments will be have to be in cash until info is current.
A $25.00 No show Fee may apply for no show appointments

IF the New Patient Paperwork has been completed and RETURNED to our office at least 24 hours in advanced, new patients must arrive NO LATER THAN their appointment time.
If the paperwork is NOT completed and RETURNED to our office at least 24 hours in advance, the patient must arrive 30-45 minutes early, otherwise, we will reschedule the appointment
This office does not routinely prescribe XANAX
New patients are REQUIRED to bring in their current medications or a list thereof to the initial visit

Enter the website address exactly as it appears: https://psot.doxy.me into your Web browser
Enter your clinicians room name using the drop-down arrow on the right side of the “Who are you here to meet with?”
Choose either “papajoe”, “mamajo” or “Divina Lewis”
Enter room after your selection
You MUST give access to the microphone and webcam to continue with the Telemedicine appointment.
Enter your name to “Check In:
Enter Room
Wait for the Provider to join in on video (This is what is called a virtual waiting room!)

If you have any questions call us on (361) 452-1151